Customer Service

Item Availability

The availability of a product is clearly noted on the Product Detail page as "In Stock" or “Out of Stock”.  Most products are In Stock and ready to ship. Some products may be temporarily out-of-stock (Out Of Stock). For more information, please read the details below.

If you would like information about product availability in our stores please email tumi.sc.sg@valiram.com.

Please note: expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the day of purchase (i.e. before a weekend or public holiday) and the location of your shipping address.

All products purchased are billed at the time of order confirmation.  Should a product be unable after you have purchased it, a refund will be issued for that product’s value, within 2 weeks of your purchase. 

In-Stock Products

Most orders for In-Stock products will be shipped within 24 hours of your purchase. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

For example, if you order an In-Stock product on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the day of purchase (i.e. before a weekend or public holiday) and the location of your shipping address.  Please note that business days are Monday-Friday, excluding public holidays within Singapore.

If you would like information about product availability in our stores please email tumi.sc.sg@valiram.com.