Tracking your Order
When can you track your order?
At our warehouse, tracking numbers are assigned, to packages when they are ready to ship, they will be emailed to you as soon as they are assigned and you can also find them in the My Accounts section on our website along with your order information. However, it may take up to 24 hours before the package is checked into SingPost's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, SingPost may not be able to provide any information about your package for up to 24 hours.
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.
- Visit the website. You may sign in at www.tumi.sg for your Order History at any time. Information about your open orders, tracking, and past orders is available.
- Contact us. If you still have questions about your order, please contact us at 800 852 3940 or email us at email@example.com.
How is order status different from tracking information?
The status of your order is supplied by www.tumi.sg. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by SingPost, who will provide tracking information until your order is delivered*. The tracking information is accessible on their site SingPost.com. Orders cannot be tracked on Tumi.sg.
*Tracking information may not be available for up to 24 hours after a product is shipped from our warehouse.