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12 . 12 Online Exclusive


COVID-19 Updates

In line with the Circuit Breaker announced by the Singapore government and our continued prioritization of the safety of our employees and customers, our TUMI stores will be closed from 7th April 2020 until further notice.

We would like to take the opportunity to reassure you that the safety and well-being of our customers and employees will always remain a top priority here at TUMI, and we will continuously encourage and ensure all of our corporate employees to work remotely during this period.

We will continue to monitor the coronavirus (COVID-19) outbreak, actively following guidance and recommendations from the Ministry of Health Singapore, and we will provide further updates as the situation continues to develop.

We are committed to standing by you at this uncertain time. To that extent, you can reach us via:

  • E-COMMERCE WEBSITE: TUMI.sg will remain live and is currently operating without delays. We will keep our community informed on TUMI.sg with any updates or unforeseen delays in processing.
  • CUSTOMER SERVICE TEAM: We will continue to provide you with exceptional service via phone, email and chat. Our Customer Service team is ready to help with your questions. Email us at [email protected], or call us at 800-852-3940 from 9:00am to 6:00pm SGT Monday through Friday.

We thank you for your patience and understanding during this extraordinary time. Please continue to follow the federal, state and local guidelines to remain safe and healthy.

We look forward to the continued opportunity to serve you.

FAQ:

Frequently Asked Questions

DELIVERIES:

All orders made on TUMI.sg during the period of Circuit Breaker will be processed normally without any delays, and we will update if there is an unforeseen delay in processing the deliveries placed during this period.

RETURNS:

Please contact our Customer Service team at 800-852-3940 or email us at [email protected] We will arrange for a pick up with our courier service.

Learn more about the returns process here.

CUSTOMER SERVICE:

We will continue to provide you with exceptional service via phone, email and chat. Our Customer Service team is ready to help with your questions.

Email us at [email protected], or call us at 800-852-3940 from 9:00am to 6:00pm SGT Monday through Friday.