I want to know about the status of an order I have placed

Viewing Your Order Status

You may check the status of your most recent orders by visiting your My Accounts page. This is the easiest and fastest way to get current information regarding your orders. Please note: order information may not appear in your order history on for up to 1 hour.

You will need to be signed into your account to view your Order History page, which will provide you with detailed information about your current and past orders.

Most orders follow this sequence:

  1. Submitted and processing: Your order has been submitted and the information you entered during checkout is being processed.
  2. Shipped on: 00/00/0000: The products have shipped from our warehouse to the indicated shipping destination.

After your order is shipped, your tracking number will be displayed. Visit and enter this tracking number to view the delivery status of your order (SingPost may not have the ability to track a number for up to 24 hours).

All questions regarding the status of a package with a tracking number should be directed to SingPost or our Customer Service team at 800 852 3940 or email us at [email protected]

Tracking Your Order

At our warehouse, tracking numbers are assigned, to packages when they are ready to ship, they will be emailed to you as soon as they are assigned and you can also find them in the My Accounts section on our website along with your order information. However, it may take up to 24 hours before the package is checked into SingPost's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, SingPost may not be able to provide any information about your package for up to 24 hours.

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.
  • Visit the website. You may sign in at for your Order History at any time. Information about your open orders, tracking, and past orders is available.
  • Contact us. If you still have questions about your order, please contact us at 800 852 3940 or email us at [email protected]

All questions regarding the status of a package with a tracking number should be directed to SingPost or our Customer Service team at 800 852 3940 or email us [email protected]

For more information about Tracking Your Order, click here.

Delivery of Your Items

Delivery time of purchased products depends on the day of your purchase and your shipping address location.

  • Products are only shipped during regular business days, which are Monday-Friday, excluding public holidays in Singapore. If you receive an e-mail notifying you that your products have been shipped during a weekend or public holiday, they will not actually be shipped until the following business day.
  • Once your products have left our warehouse, you should receive your products within 2 working days. Orders are usually processed within 24 hours, unless they are placed over the weekend or on a public holiday, in which case they will be processed on the next working day. If you have selected a product with the monogramming option, it will take up to 5 working days for delivery from the date of your order.
  • We place an extremely high value on customer security and privacy. For related reasons, most items take a minimum of 1 to 2 days to leave our warehouse, before beginning the shipping process.

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